Privacy policy
1. Introduction
- 1.1 We, Homesource 4U Ltd., are committed to safeguarding the privacy of our website visitors: we never share any information about our visitors or customers with any third party and any information we acquire is securely stored to the best of our ability and in full accordance with industry standards and professional codes of conduct. In this policy we explain how we will treat your personal information.
1.2 Our website may set a cookie when you first access the site, and by choosing to use the site you are consenting to our use of cookies in accordance with the terms of this policy. Cookies are explained in section 12 below.
2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you have provided to us when registering with our website (including your email address);
(c) information that you have provided when completing other forms on the website (for example enquiry emails or review submissions)
(d) information relating to any purchases you make of our goods OR services or any other transactions that you enter into through our website shopping cart. Note however that Homesource 4U Ltd does not record sensitive details like bank card numbers from visitors using our shopping cart system. Financial transfers are delegated to an even more secure specialist financial transfer service provided by SagePay – an industry leader in security in this area.
(e) If customers provide sensitive information like debit or credit card numbers by other means (eg phone or email) Homesource 4U Ltd do not store this information beyond the duration needed in order to complete the transaction the customer has requested.
(f) any information that you post to our website for publication on the internet (including your user name and the content of your posts);
(g) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
(h) any other personal information that you choose to send to us.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) personalise our website for you;
(c) enable your use of the services available on our website;
(d) send you goods purchased through our website;
(e) supply to you services purchased through our website;
(f) send statements, invoices and payment reminders to you, and collect
payments from you;
(g) send you non-marketing commercial communications (for example product
advice and delivery arrangements);
(h) send you email notifications that you have specifically requested;
(i) send you marketing communications relating to our business that
we think may be of interest to you (you can inform us at any time if you
no longer want any marketing communications);
(k) we may provide third parties with statistical information about
our users providing it is impossible to identify any individual user from
that information;
(l) deal with enquiries and complaints made by or about you relating
to our website or other business service or facility;
(m) keep our website secure and prevent fraud; and
(n) verify compliance with the terms and conditions governing the use
of our website (including monitoring private messages sent through our website
private messaging service).
3.3 If you submit personal information for publication on our website, we may publish and otherwise use that information, at our discretion and in accordance
with the licence you grant to us.
3.4 We will not, without your express consent, supply your personal information to any third party for any purpose with the exception of law enforcement agencies in the event of suspected fraud or attempted information theft or sabotage, or other abuses including denial of service attacks, phishing activities, email exploits or bandwidth theft.
3.5 All our website financial transactions are handled through our payment services provider, SagePay. You can review the provider’s privacy and security policies at http://www.sagepay.co.uk/policies.
We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors only insofar as reasonably necessary for the purposes set out in this policy or to fulfill
your own express instructions.
4.2 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including
providing information to others for the purposes of fraud prevention and
reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset
that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely
to order disclosure of that personal information.
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5. International data transfer
5.1 Under some circumstances (for example if the customer lives outside the UK) information that we collect may need to be stored or processed in or transferred between the UK and other countries in order to enable us to use the information in accordance with this policy. (In such circumstances it is the responsibility of the customer to be aware of the legal and other protections that may pertain to that information in their country of residence or business)
5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
6. Retaining personal information
6.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for the purpose or purposes for which it was provided.
6.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
7. Security of personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.
7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
7.5 If you are issued a password and login to access our website or other digital service areas you are responsible for keeping the password and login you use confidential.
8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy.
9. Your rights
9.1 In accordance with the UK Data Protection Act you may instruct us to provide you with any personal information we hold about you. Under the Act provision of such information is subject to:
(a) a payment of a fee (currently capped at GBP 10); and
(b) the supply of appropriate evidence of your identity (for example, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 You should be aware that not all information regarding you is covered by this Act, and that some can in principle be witheld to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for any marketing purposes.
10. Third party websites
10.1 Our website includes hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of these other parties.
11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12. Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser
requests a page from the server.
12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 At time of writing (September 2016) we only use persistent cookies on our website if you register and log-in, in which case it enables us to save your shopping cart between sessions. Otherwise the shopping cart will only use a session cookie for this purpose.
12.6 We may use cookies to enable and secure other website facilities (such as the submission of reviews for example).
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the
cookie handling override settings available by clicking “Tools”,
“Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”,
“Options”, “Privacy”, selecting “Use custom settings
for history” from the drop-down menu, and unticking “Accept cookies
from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the
“Customise and control” menu, and clicking “Settings”,
“Show advanced settings” and “Content settings”, and
then selecting “Block sites from setting any data” under the “Cookies”
heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites. If you set your browser to block all cookies, you may not be able to use all the features on our website.
12.9 You can also delete cookies already stored on your computer, although deleting cookies will have a negative impact on the usability of many websites. Here is guidance on how to do this in some popular browsers;
(a) in Internet Explorer (version 11), you must manually delete cookie
files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”,
“Options” and “Privacy”, then selecting “Use custom
settings for history” from the drop-down menu, clicking “Show
Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing
the “Customise and control” menu, and clicking “Settings”,
“Show advanced settings” and “Clear browsing data”,
and then selecting “Cookies and other site and plug-in data” before
clicking “Clear browsing data”.
13. Our details
13.1 This website is owned and operated by Homesource 4U Ltd.
13.2 We are registered in England and Wales as a limited company, number
07830107. Our
registered office is 182-4 Carlton Road, Nottingham NG3 2BB.
13.3 Our principal place of business is same as above.
13.4 You can contact us:
(a) by post, using the postal address above;
(b) by using our website contact form;
(c) by telephone, on +44 (UK) (0)115 8372373; or
(d) by direct email if you have been supplied with our details in other
communications. (Email addresses are not reproduced on our web pages to
avoid abuse by spam bots)
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